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Skin-Etc Report Card & Customer Reviews

Ratings Report Card

Skin-Etc

Rated by
10,000 customers
  • Overall Rating: 9.3Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.4On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 98% 97%
Neutral - - 1%
Negative - 2% 3%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by kseck, Nov 19, 2009

Skin-Etc. offered this product at the best price of all the vendors I checked out on the internet.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 6  Customer Support
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by Connie, Nov 19, 2009

There are free samples sent together with my purchase, however the samples were not carefully wrapped and two out of 6 small bottles were broken. This is a bit disappointed.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, Nov 16, 2009

I was disappointed that customer service did not return my calls. Both times when I called I left messages.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by amingra, Nov 16, 2009

Skin-Etc responded to my email during the weekend and I was really surprised to hear back from them so soon.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 12, 2009

i received the products early (next day), it was easy to order and cheaper than my dermatologist. i checked a couple of other sites but yours was the best.
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 5  Customer Support
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by Online Shopper, Oct 31, 2009

I am waiting for a response as to whether or not I can exchange the four bottles of SkinCeuticals Phloretin CF I received because the contents appear to have oxidized. I have been a loyal customer and hope you will accomodate my request.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 26, 2009

I would like to be notified when Skin, Etc. can again sell the full Obaji line of skin care products including Clear (#3) and Blending Lotion (#5).
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by willowwitch, Oct 20, 2009

I really enjoyed shopping with you. The service is excellent.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 5  Customer Support
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by Anna, Oct 15, 2009

only got 4 samples, one is missing.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by Botticelligirl, Oct 13, 2009

Although the samples option is great, it would be more helpful if one could add more samples (even for a nominal fee) to a purchase and if there were more products available in sample size. (particularly sunscreens)
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