hp.com : Customer Ratings : Shopzilla

hp.com Detailed Customer Ratings

Ratings Report Card


Rated by
5,000 customers

  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.4Customer Support

Customer Certified

Store Information | Report Card & Customer Reviews
Overall Rating
Past 3
Positive - - -
Neutral - - -
Negative - - -
*Ratings are for the past 90 days only.

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Detailed Store Ratings

Would shop here again: 8.9
Would shop here again - 8.9 out of 10
Likelihood to buy again from this store
Overall rating: 8.7
Overall rating - 8.7 out of 10
Overall experience with this purchase

Pre-Ordering Satisfaction

Ease of finding what you are looking for: 8.5
Ease of finding what you are looking for - 8.5 out of 10
How easily were you able to find the product your were looking for
Selection of products: 8.7
Selection of products - 8.7 out of 10
Types of products available
Clarity of product information: 8.7
Clarity of product information - 8.7 out of 10
How clear and understandable was the product information
Prices relative to other online merchants: 8.5
Prices relative to other online merchants - 8.5 out of 10
Prices relative to other web sites
Overall look and design of site: 8.6
Overall look and design of site - 8.6 out of 10
Overall look and design of the site
Shipping charges: 8.2
Shipping charges - 8.2 out of 10
Shipping charges
Variety of shipping options: 8.1
Variety of shipping options - 8.1 out of 10
Desired shipping options were available
Charges stated clearly before order submission: 9.1
Charges stated clearly before order submission - 9.1 out of 10
Total purchase amount (including shipping/handling charges) displayed before order submission

Post-Fulfillment Satisfaction

Availability of product you wanted: 9.2
Availability of product you wanted - 9.2 out of 10
Product was in stock at time of expected delivery
Order tracking: 9.0
Order tracking - 9.0 out of 10
Ability to track orders until delivered
On-time delivery: 9.1
On-time delivery - 9.1 out of 10
Product arrived when expected
Product met expectations: 9.1
Product met expectations - 9.1 out of 10
Correct product was delivered and it worked as described/depicted
Customer support: 8.4
Customer support - 8.4 out of 10
Availability/Ease of contacting, courtesy & knowledge of staff, resolution of issue