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FactoryDirect2you Report Card & Customer Reviews

Ratings Report Card

FactoryDirect2you

Rated by
2,500 customers
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.1Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 88% 96% 92%
Neutral - - 3%
Negative 13% 4% 5%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: null  On time delivery
Customer Support: 1  Customer Support
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by Demenyar, Nov 22, 2009

factorydirect2you sent me broken unit and refused to refund my full payment. Purchase price was $121 and they enforce me for total loss $41.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 5  Customer Support
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by Vita-Mix, Nov 16, 2009

Overall I was satisfied and it came in a timely fashion. However, I was unable to view any of my tracking information, so it made me a bit nervous about when it was coming and if it was. I was happy when it arrived, and everything worked out great.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by George The Trapper, Nov 12, 2009

my only gripe was that the item was on backorder for a week. I think that should have been stated when order was placed.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Nov 12, 2009

If a product is out of stock I think that should be clearly stated before someone orders the item. I had no problem waiting but I would not have had to call if I had known that upfront.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by PaulaRose427, Nov 5, 2009

The items I purchased was for a little girl for Christmas. It was my first order from FactoryDirect2you and I am impressed! They look adorable! She is going to love them!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Boop, Oct 30, 2009

My purchase arrived in 3 days ! I was pleasantly surprised, I was not expecting if for another 10 days. I'm very pleased with FactoryDir4ect2You.
Overall Rating: 10  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Kay, Oct 16, 2009

good online shopping experience.
Overall Rating: 6  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 10  Customer Support
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by sharper, Sep 22, 2009

Made an order for a set of knives. did not recieve in the specified time. when i called the rep said he could have the set sent by pulling together indvidual items. good customer service by the rep, should not have been needed.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Sep 8, 2009

I was told the order was on "backorder" via email so I called to find out when I might receive it and was told that I wouldn't and the item hadbeen discontinued. I shold have been informed of this rather than my having to call.

 
 
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