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MatsMatsMats.com Report Card & Customer Reviews

Ratings Report Card

MatsMatsMats.com

Rated by
5,000 customers
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 95% 93%
Neutral - 3% 4%
Negative - 3% 4%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by n/a, Nov 21, 2009

no commenent at this time
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 21, 2009

I have not recieved my order. It has been over a week.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Nov 21, 2009

This is from Santa so I was very pleased that it came in a package that was not see thru. I have not opened up the bolster but am confident that it is great Thanks
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by JD, Nov 16, 2009

Good products and service. Thanks
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 15, 2009

I am a physical therapist and often refer patients to your website to purchase the zafu buckwheat cushion.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Nov 15, 2009

I contacted you via your email (cs@matsmatsmats.com) about a missing item from my shipment on 11/11/09. YOU HAVE NEVER RESPONDED... This is the poorest customer service I have ever received. Order #091031-61676. I would love to see this resolved.

MatsMatsMats.com has posted a response to this review.  Read full review

Overall Rating: 7  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Nov 10, 2009

I wasn't able to reach customer service by phone.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Forkids, Nov 7, 2009

I'm happy w/the product.I just wish that it had instructions on how to put it together so all pieces match up. I struggled w/trying to do the corners.I don't know if it looks like it should & I have 2 extra pieces.It looks great and seems durable.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Ruthi, Oct 26, 2009

Quality product, prompt shipping. Very pleased.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by jagita, Oct 26, 2009

best price that i saw online
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