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NorthernTool.com Report Card & Customer Reviews

Ratings Report Card

NorthernTool.com

Rated by
10,000 customers
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 92% 93%
Neutral - 5% 4%
Negative - 4% 3%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 5  Customer Support
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by Covered Wagon, Nov 19, 2009

Northern Tools has always had great products, and often great prices. But....Shipping costs make the products more expensive than local purchase and often more than other online stores.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by matt, Nov 18, 2009

great product, qood quality, cheapest price, with fast shipping!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Steph, Nov 16, 2009

This item was purchased as a gift so I will not be personally using it. So far, I'm very pleased with my purchase.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Buzzie, Nov 14, 2009

ALthough part of my shipment was not delivered on time, my overall experience with Northern Tool was refreshing and hassle free. I would recommend this company to other on-line shoppers!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by guy, Nov 14, 2009

I was glad I could find the product I needed. Ordering was fast,easy,and simple. Before I knew it. It was on my door step. Have a great day.
Overall Rating: 8  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Bill, Nov 13, 2009

nice to have the stove--cannot get anyone to sell me the stove pipe-tried several places and the all need a contracter #. I have installed several of these stoves and know what I am doing---what now?
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by lawayne, Nov 10, 2009

Top notch service and quality
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by popatt, Nov 10, 2009

I detest using UPS, as they won't leave packages if we are not at home, thus sometimes causing an issue.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Hubert, Nov 9, 2009

I bought the Kero Heater CT-1100 at Northern Tool after a comparison at different shops. I think I got the best deal. The heater works great. Only the first half hour with some smell. It gives good heat.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by buz, Nov 7, 2009

Great deal, fast sevice,got what i ordered
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