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NationalBusinessFurniture Report Card & Customer Reviews

Ratings Report Card

NationalBusinessFurniture

Rated by
2,500 customers
  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 100% 85%
Neutral - - 9%
Negative - - 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Sara G, Nov 21, 2009

I had no problems placing my order or tracking it. The delivery date did seem a little long but I received my order when promised. I will definitely use NBF again.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Debby, Nov 16, 2009

I hadn't ordered from NationalBusinessFurniture before but a former employee had and I was still receiving the catalogues. I needed a specific item and I easily found in the catalogue & easy to find on the internet. Glad I'm still receiving the...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Linn, Nov 11, 2009

Thank you for the great service and communication regarding our order. I was so pleased with the service and the quality of the product.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Sherry, Nov 3, 2009

Your company is the BEST!!!!! This was so easy to place the order and get timely responses......Your website was the EASIEST I have EVER worked with---no doubt, I am a first time user that will use NO ONE ELSE!!!!! Thanks!!!!
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Oct 29, 2009

I was not told that the shipping charges would be half what I paid for the product until a day later when they were confirming the order and how it was to be shipped. I think the shipping charges should be upfront so people know when they are...

NationalBusinessFurniture has posted a response to this review.  Read full review

Overall Rating: 2  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by lucylou, Oct 21, 2009

I was not happy with the product received. My husband could not put it together the holes did not match up after hours of attempting this. We had to hire a contractor to redrill the holes, paying him $100 to do it.

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Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 19, 2009

we received our classroom chairs in a very timely manner, however there is a small part broken off that we will attempt to repair rather than sending the chair back.....
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 5  Customer Support
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by MIDDLESISTER, Oct 15, 2009

RECEIVED A LETTER SAYING OUR OFFICE STOOL WILL BE DELAYED UNTIL THE WEEK OF OCT. 19. HOPE TO HAVE THE ITEM BY OCT. 23 AT LATEST.

NationalBusinessFurniture has posted a response to this review.  Read full review

Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Navadoc, Sep 10, 2009

I purchased a bookcase to match existing furniture. Color chip sample arrived in 2 days after my online request. Customer service contacted me to verify shipping particulars. Shipping was on time and as requested. Great value. Outstanding...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by NETHS, Sep 10, 2009

Your website was user friendly which made my purchase quick and easy. I also received the items timely and that is important to me.
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