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US-Mattress.com Report Card & Customer Reviews

Ratings Report Card

US-Mattress.com

Rated by
10,000 customers
  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.1Would Shop Here Again
  • On Time Delivery: 7.9On Time Delivery
  • Customer Support: 8.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 87% 86% 85%
Neutral 3% 6% 6%
Negative 10% 8% 9%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 7  Customer Support
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by Diva, Nov 21, 2009

I was very satisfied except the missunderstanding with the delivery.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 10  Customer Support
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by Firecop65, Nov 20, 2009

Excellent job of shipping, but I didn't receive any info. I called CS to learn when I could expect delivery. The box was destroyed! Had it not been a mattress, I would not have accepted the package. This is probably just poor handling by UPS.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by bleostic, Nov 20, 2009

We are very satisfied with our new mattress and for a price you can't beat! The only thing that was a little below what we expected was the delivery which took 3 instead of 2 days.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by owleyes, Nov 20, 2009

I plan to return (exchange) the mattress only because it was softer then my wife and I thought.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by DP, Nov 20, 2009

The on line tracking never told me any thing but my order was received. The delivery company called me and told me that they would be at my house in 10 minutes to deliver the mattress but never before that.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 4  Customer Support
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by Online Shopper, Nov 20, 2009

I haven't received either o f my orders
Overall Rating: 2  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 2  Customer Support
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by Blubba, Nov 20, 2009

Although my order said it was processed,it never showed as shipped. I had to follow up each time as they never reached out to me. They could never find the order. After my last inquiry, I was then forced to call their 800#, and wait to cancel my...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 9  Customer Support
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by Petal, Nov 19, 2009

I cannot tell you what I'd like to in 225 characters. Pls e-mail me Olwenyu@yahoo.com. Re delivery
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 9  Customer Support
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by Hillbilly Jake, Nov 19, 2009

A great shopping experience. Great products and customer service. This bed is awesome. If your looking for a bed that is extremely soft and comfortable but with excellent support this is your bed.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Pissed Off, Nov 18, 2009

Five minutes after the deliverymen left I got a cold call from BMS Logistics, the delivery company. A man claimed I owed them an extra $97 for delivery (completely unjustified). Tried to negotiate $47. They got zero from me. Con artist companies!
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