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Signature Hardware Report Card & Customer Reviews

Ratings Report Card

Signature Hardware

Rated by
5,000 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 92% 92% 90%
Neutral - - 3%
Negative 8% 8% 7%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, May 23, 2012

Item is backordered
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Forever Renovating, May 23, 2012

Great site, easy to use - have already recommended to friends. Quality top drawer.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by jon, May 21, 2012

I just used the standard free shipping and the product came in 2 Days I was very happy with this. If I would have paid for the fester shipping it would have been a waste of money. I ordered a vessel sink, it cam packaged very securely and I was...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 17, 2012

Extremely pleased with our purchase!!!!!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 14, 2012

I indicated "n/a" for customer support because I didn't' need to contact them. And I indicated "n/a" for how the product met expectations because I haven't opened it, yet.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 5  Customer Support
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by nar, May 12, 2012

Signature responded to my email but not my phone call. I still am not sure how to prep the product I bought (teak bath stool).
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Stan, May 7, 2012

Very pleased with them.
Overall Rating: 7  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by bath maven, May 5, 2012

Great store with lots of items at fair prices. The towel bar should have had a template with it to mark everything on the wall. It would have been a lot easier, for one person, to hang.When I received the order, there was a catalog and while...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 2, 2012

Excellent qualtiy vs. price. Very pleased.
Overall Rating: 2  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 1  Customer Support
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by kooter, Apr 26, 2012

Good selections and prompt shipping, but the wall mount sink I ordered did not include any mounting hardware or instructions. No response from customer service.
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