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Beauty.com Report Card & Customer Reviews

Ratings Report Card

Beauty.com

Rated by
10,000 customers
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 86% 92% 94%
Neutral 8% 4% 3%
Negative 6% 4% 3%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 3  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Nov 28, 2009

I paid for three day shipping on 11/22 and still don't have my order. I tried to contact customer support by e-mail and the link was broken. Not at all satisfied. I just want my products, they were expensive and I am mad.
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Gabrielle, Nov 28, 2009

Great promo gift bag.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Sue B., Nov 26, 2009

The obscure hair color I use is easy to find and incredibly cheap at beauty.com. I can't find it in any stores near me, even though I live in NYC. But it's easy to order it here, and i'm happy that I have such an easy option.
Overall Rating: 6  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Debbie P, Nov 25, 2009

Let me explain: I THOUGHT I was not being charged shipping, but I was. I believe it is a problem with BEAUTY.COM and DRUGSTORE.COM being the same (or something). Very confusing. NOT ENOUGH ROOM HERE TO EXPLAIN. but CSR took care of shipping for me.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by carolina girl, Nov 25, 2009

Wonderful shopping and fast shipping!!
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by beautylover, Nov 25, 2009

I was really impressed with the free samples I received in a bonus package that was promoted. The products were cutting edge and I have come back to Beauty.com to buy some of these that I never would have thought of trying otherwise.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by treegirl, Nov 24, 2009

Quick and exactly as ordered
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by melindamousie, Nov 23, 2009

Thank you for sending me all the right items! The package was delayed due to rescheduling by UPS, which was no fault of beauty.com, the delay was not a big issue though. I was happy with my order.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by innocent_eyes, Nov 23, 2009

I was super pleased by the free clutch with beauty products. If this is offered again I am likely to spend the money in order to get the free gift!
Overall Rating: 2  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 23, 2009

A friend sent me an email from Beauty.com to save 20% on my order. I had followed the guidelines, but didn't receive the discount. She looked at my invoice and had no idea why I would not have gotten a 20% discount. Companies should honor their...
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