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U. S. Cellular Report Card & Customer Reviews

Ratings Report Card

U. S. Cellular

Rated by
10,000 customers
  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.2On Time Delivery
  • Customer Support: 8.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 88% 86% 81%
Neutral - 2% 5%
Negative 13% 13% 14%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Mizz Nascar, Nov 20, 2009

The phone was not what I expected or needed....The plan I got was supposed to include unlimited text/picture messaging and I when I called to activate my phone it was not included. I would return the phone but I need my phone.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Nov 18, 2009

I haven't rcvd the merchandise
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, Nov 17, 2009

one the the rep's was vary hard to understand! talk fast and hard to communcate with!
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by freddy, Nov 17, 2009

i havent recived my order jet,i dont know what happned but i dont have any items jet
Overall Rating: 5  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 6  Customer Support
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by djh60185, Nov 13, 2009

There is not enough space here for the problems to be described!!!!
Overall Rating: 3  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 2  Customer Support
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by Kayla, Nov 13, 2009

I was disappointed that it took 5 days to receive my order. The same order made to Verizon was received the next day. I was also disappointed that I never received an email until after I had the phone. I had no idea what I was being charged or...
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by ryan1979, Nov 11, 2009

Shipment came super fast but you shipped me two phones so I am sending one back. NOt used to phone yet so can not comment, battery does not last long and the net is a little tough, I need more time to work with it before I can comment more.
Overall Rating: 6  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by jayjigga, Nov 11, 2009

i think you should offer more free phones to customers your selection sucks i am not happy with the free phones you have to offer thinkin of changing to Verizon wireless because your phones suck
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by ice, Nov 4, 2009

none
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Justine, Nov 2, 2009

I was pleased with the contact made to me re: issues w/transferring my number to the new service. All who helped in make sure I knew what to do to enable them to do their part was fabulous. I felt like I was the only customer.
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