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US Appliance Report Card & Customer Reviews

Ratings Report Card

US Appliance

Rated by
10,000 customers
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.5On Time Delivery
  • Customer Support: 8.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 92% 89% 89%
Neutral - 3% 3%
Negative 8% 9% 8%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
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by Kirra, Nov 17, 2009

The product I ordered was handled very carefully, and was in perfect condition. I am very pleased with the service and quality. Thanks!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by SHANLAND, Nov 17, 2009

VERY SATISFIED WITH US APPLIANCE. VERY PROFESSIONAL
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by Sooner, Nov 17, 2009

Second time and it was great.
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 4  Customer Support
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by raptor2068, Nov 17, 2009

Almost 3 weeks I haven't receive the HDTV I ordered yet.. and no ETA.. But the money was taken out of my account the 3rd day after I placed the order... The representative on phone was not polite..
Overall Rating: 7  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 6  Customer Support
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by kittystone, Nov 17, 2009

It took almost a week to receive my sales receipt for the camera I purchased, even though a representative said it would arrive within 48, but it was very easy to contact the service department. And once the item shipped it got to my house quickly.
Overall Rating: 8  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by HAPPY IN FL., Nov 16, 2009

I LOOKED ONLINE FOR THE SAME PRODUCT,FOR THE PRICE AND CUSTOMER SATISFACTION, I WAS WELL PLEASED
Overall Rating: 10  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 16, 2009

I should have been notified a signature was required for delivery. I would have sent it to my office. I had to wait 4 extra days (till Saturday for delivery)
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Beanhead, Nov 15, 2009

Everything as advertised, best deal anywhere.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 6  Customer Support
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by shortcake, Nov 14, 2009

I was overall pleased with U S Appliance, however, the delivery company (RL Carriers), has a lot to be desired. We could not get together about a delivery time and they were very unwilling to help be of any service.
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, Nov 13, 2009

I and my family were really excited to get our new Sony HDTV and Sony sound system with Blu-ray, however there was a delay in shipping because of high demand. This caused some negative feelings, but I can understand the problem.
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