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PETCO.com Report Card & Customer Reviews

Ratings Report Card

PETCO.com

Rated by
175,000 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 90% 93% 92%
Neutral 5% 3% 3%
Negative 4% 4% 5%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, Nov 19, 2009

There was a delay between placing the order and order shipment causing the order to take longer than I anticipated to be delivered.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by roskos_mom, Nov 19, 2009

I orderred a hard to find set of Doggy steps for my bichons. i was glad that petco carried them. I received them just a day or so after ordering.Great store, Great products
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by fritzferret, Nov 18, 2009

I'm very happy with my xlarge ferret litter boxes and fast free delivery!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 18, 2009

Like the prices and fast delivery.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Steve, Nov 17, 2009

satisfied with the aqurium stand, and ease of assembly.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by garbsm, Nov 16, 2009

I couldn't believe how fast my package arrived. I have already recommended you to others. I was impressed!
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by Sissy, Nov 16, 2009

easy orderimg and fast delivery
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Lct, Nov 16, 2009

Love the free shipping option if you buy a certain amount. Also love the personalized, embroidered dog ID collars. Very well made and a life-saver if the pet is ever lost.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by sapphire, Nov 16, 2009

I did not know how to get the free shipping at the time.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by superfache, Nov 16, 2009

I was hoping the large biodegradable scoop bags could be used for lawn clean up. There was no size specified on the website. I can still use them for walks- but I would really like to see a jumbo scoop bag for yard scooping.
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