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Whole Latte Love Report Card & Customer Reviews

Ratings Report Card

Whole Latte Love

Rated by
10,000 customers
  • Overall Rating: 9.1Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 89% 95%
Neutral - 5% 4%
Negative - 5% 2%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 17, 2009

Product back ordered.....confusion over shipping address lead to a longer delay than expected but, in the end, the shipment arrived just in time
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Bill M, Oct 27, 2009

I did not realize that the machine I purchased was refurbished until I got the first order status. I would have likely purchased it in any event. It is working well and I spent $100 less than on a 'new' machine. So far, all is good!
Overall Rating: 7  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 8  Customer Support
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by Lin, Oct 12, 2009

I love the coffee so much and the service was special considering it was backordered.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Wholesome, Oct 1, 2009

I was very satisified with my purchase and was very pleased when i called to veryify something that I was abnle to talk to a real person within minutes.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Arbortex, Sep 28, 2009

I'd like to know if the delicious coffee WLL sells is shade grown, organic or Fair Trade, as those terms are usually used. Thanks.
Overall Rating: 7  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, Sep 22, 2009

I asked for a price match b/c I found the same coffee for less. I never recieved a response and have no idea if it was matched. Also, I called and the operator was nice however the answer I got was - "it looks like it will be ok, they are reviewing...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by javalove, Sep 8, 2009

Just what we were looking for!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Very Pleased, Sep 8, 2009

Great price!
Overall Rating: 6  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 6  Customer Support
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by mom, Sep 4, 2009

I felt that my products took to long to come. I think that a faster delivery system would have been far better.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 8  Customer Support
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by illylover, Aug 30, 2009

I didn't realize that the butterfly espresso cups I ordered were all different colors until I opened it. I thought they were all the color of the one pictured on the website...but they're still cute.

 
 
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