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CellularFactory.com Report Card & Customer Reviews

Ratings Report Card

CellularFactory.com

Rated by
10,000 customers
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 8.3Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 87% 85% 86%
Neutral 5% 3% 4%
Negative 8% 11% 10%
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 10  Customer Support
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by dada, Dec 3, 2009

great service.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 10  Customer Support
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by WoFulZanyone, Dec 3, 2009

I have been pleased with everything I have ordered from you. The orders are packaged nicely and delivered promptly.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Dec 3, 2009

good description of product and availability
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Dec 3, 2009

i did not receive anything regarding my paid for item from CellularFactory.com yet. over a month or more.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Dec 3, 2009

Such a tedious task to send the item back for a replacement without a guarantee that my camera case will fit since their ad showed it also fit other models/brands which I know is not true like what happened to my order.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Dec 1, 2009

Another great transaction. Thank you very much!
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by Janet, Dec 1, 2009

I really liked how they kept the e-mails coming letting you know the status of the order
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 5  Customer Support
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by Online Shopper, Dec 1, 2009

The selection and prices were great, but it took 10 business days for my order to arrive.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by duchess, Nov 30, 2009

excellent selections and good service
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Jen, Nov 30, 2009

I have always have great experiences with all of my purchases. The customer service has been top notch!
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