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FootSmart Report Card & Customer Reviews

Ratings Report Card

FootSmart

Rated by
225,000 customers
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.4Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 90% 87% 87%
Neutral 4% 5% 5%
Negative 6% 8% 8%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 2  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Meg, Nov 25, 2009

The other items in their catalog I might be interested in. However, the "toe straightners" that I ordered are very uncomfortable and difficult to put on. I'd like to return them but I've discarded the packaging.
Overall Rating: 9  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Dolly, Nov 25, 2009

Shoes were waaay too big in the heel, and a tad short in length.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 6  Customer Support
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by bargainlover, Nov 25, 2009

What I ordered was backordered. It took more than a month for it to be shipped. However, a week or more before it was shipped out, I went to the site and found the exact overshoes that I had ordered available/in-stock. It was probably an oversight...
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
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by fLOWER, Nov 25, 2009

The catalog from which I ordered said I could have a ten percent discount. I was unable to engage this feature at the time of my order so I paid full price -- THAT SUCKS!
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 25, 2009

though expensive, we like the orthotic products!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by SAM, Nov 25, 2009

GREAT WEBSITE AND SERVICE!!!!!
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Cali, Nov 25, 2009

The last pair of shoes received were to be extra-wide but were actually equal to a narrow width with other manufacturers. Manufacturer misrepresentation; I will never contemplate buying this brand -Soft Style by Hush Puppies- again.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by Terry, Nov 25, 2009

I liked the variety of footware. Buying online was a breeze. Keep up the good work.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Teresa in NJ, Nov 25, 2009

One of the most dependable vendors on the Net, every order is packed securely, sent quickly. and is of the highest quality.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by cripskid, Nov 25, 2009

The boots are just what I was looking for - love the velcro closure as it will be much easier for me to use. It would have been nice to have a brighter color available, but I am really not complaining.
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