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Saks Fifth Avenue Report Card & Customer Reviews

Ratings Report Card

Saks Fifth Avenue

Rated by
175,000 customers
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 92% 91%
Neutral 3% 3% 3%
Negative 6% 5% 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Nick, Nov 23, 2009

Great product selection and excellent customer service.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Tealady, Nov 23, 2009

Nice selection of Armani Collection.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Annie, Nov 23, 2009

The internet site is easy to navigate, and finding products grouped by use is helpful.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Frankie, Nov 23, 2009

I miss shopping at Saks. I hope the economy gets back on track so i can go back soon!
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Josephine, Nov 23, 2009

The box was slightly damaged bu this could have happened in transit. The product inside the box was in perfect condition.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by lucky, Nov 23, 2009

Love Saks,love shopping there in person because my sales rep, Lisa Crawford, is fabulous (Chevy Chase, MD store). It was Sunday - I knew she did not work Sunday or Monday, so I ordered on line to get the item quickly. I wasn't disappointed.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 23, 2009

I'm very happy with the products and the fast delivery
Overall Rating: 8  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 23, 2009

The dress ordered was BEAUTIFUL, and it was easy to order, great delivery time! However, very few sizes of the dress ordered were available; it was too big. If a smaller size was available, I would have exchanged; instead, I had to return.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by shoequeen, Nov 23, 2009

The boots were exactly as described, the only problem is that they were too small for my daughter, therefore, we had to return them, we would've tried another size but she needed them for a trip away so we ended up getting a different pair elsewhere.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Mary, Nov 23, 2009

The package arrived before the estimated date. Wonderful service.
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