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Dell.com Report Card & Customer Reviews

Ratings Report Card

Dell.com

Rated by
1,000,000 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.1Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 95% 92% 92%
Neutral 2% 3% 2%
Negative 2% 5% 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by supersteve, Nov 20, 2009

I really appreciated the sales team and their service. I just wish there were a couple more fast track options (especially with a non-integrated video card).
Overall Rating: 6  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 2  Customer Support
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by Scott, Nov 18, 2009

2 days after I placed order they offered a mini netbook for $99. when I call to have one added to my order the customer service lady said -too bad- When I asked her for some help she rude and did not want to help me out.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by lisa026, Nov 17, 2009

I do not care for the shipping notifications. Everytime I order I receive the item before the shipping notifications.
Overall Rating: 2  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 2  On time delivery
Customer Support: null  Customer Support
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by Joel Kirschbaum, Nov 17, 2009

I clicked on two differnt ink cartridges but the next page showed 6 requested. I went back and deleted,the unasked for extras. Your program fraudulantly added extra ink to bilk the unwary. For shame. Joel Kirschbaum (Ph.D.)
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 16, 2009

concerning Dell Order #941676292 I had purchase a extended repair or replace warranity with this product but did not recieve anything regarding as such..should i have recieved something as to this warranity as proff of purchasing such.. thanks
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Kip, Nov 15, 2009

The items were delivered on time and the e-mail notifications were very helpful.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by MeMe, Nov 14, 2009

Product arrived next day. A christmas gift for my grandson.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 14, 2009

i accidently ordered the wrong item and dell returned it with no hassel
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by rfr, Nov 13, 2009

Everything lovely.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 13, 2009

my order was not delivered by fed ex because they said my address was wrong. that is the same address that ups has had no trouble finding. I am very dissatified with fed ex they lied
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