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Select Comfort Report Card & Customer Reviews

Ratings Report Card

Select Comfort

Rated by
10,000 customers
  • Overall Rating: 8.2Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.1On Time Delivery
  • Customer Support: 7.4Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 87% 81%
Neutral - 10% 10%
Negative - 3% 9%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by restless, Nov 15, 2009

Thought everything was pricey, but took the chance. It's only been 4 days on my new bed, still not sleeping the night through but I wake up for the first time in years without back pain. That in it self makes it all worth while.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Bruno549, Nov 9, 2009

The p6 bed is lovely.....I noticed reduced back miaglia after the first night. I had a small problem ordering online and had to resubmit my order after a few days and a conversation with a customer service rep. It was sorted out to my satisfaction.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 2  Customer Support
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by Disappointed Hoosier, Nov 2, 2009

Credit Card charged 1st Day,Order delivered in 10 Days, no notice of shipment or tracking number, very slow customer service response, terrible hold time on phone
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Cricket, Oct 27, 2009

All your blankets don't come in twin/full size. This item I did order was fine, no problems, just what I needed. My comments is on the lack of ability to order the item I wanted in my size.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by TEX, Oct 27, 2009

I didn't expect the base would be made of plastic! And the some of the boxes were opened, that were sealed with one strip of tape. As a result the two locking pieces that join the plastic base/frame together were missing!
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
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by hcakers, Oct 20, 2009

The mattress and foundation are fine, but we are disappointed in the controls and the pump. We have only one control for the bed and the pump is VERY loud.
Overall Rating: 6  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 6  Customer Support
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by Jack, Oct 20, 2009

I placed my order 10 days ago and still have not received it. And there is no way to track it.
Overall Rating: 6  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 5  Customer Support
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by Red, Oct 20, 2009

I had received a coupon for $50 dollars off of bedding over $100. When I ordered online, it would not take my coupon number. I called customer service and they said call them back when I receive my shipment. I will do that today.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 1  Customer Support
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by 743eking, Oct 6, 2009

Someone told me it would be 3 weeks to deliver, another 3-4 weeks. I was told when ordering no more than 2 weeks. The product came in 1 1/2 weeks. Bottom line, customer service needs to be well informed on product and shipping status.
Overall Rating: 3  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 1  Customer Support
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by Wen, Oct 6, 2009

I tried several numbers from the web site & my order e-mail in order to find out the status of my order, but got only busy signals. The web site provided continuously said "no data available" for my order. No response from e-mail until after...
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