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Coastal.com Report Card & Customer Reviews

Ratings Report Card

Coastal.com

Rated by
10,000 customers
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.9Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive - 100% 93%
Neutral - - 2%
Negative - - 5%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 7  Customer Support
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by gabby, Apr 25, 2012

I had 2 pair that seemed to be mishaped when i tried to wear them fresh out of the box. don't know why, the other pairs were fine. other than that i have ordered before and those were fine. still a good deal.
Overall Rating: 2  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by luckytrumpeter, Apr 10, 2012

Originally, I thought the website would not allow me to enter the PROPER eyeglass prescription. As a result, I have beautiful glasses, out of which, I cannot see. I have now called Customer Service, and to rectify YOUR mistake, it will cost me over...
Overall Rating: 10  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Apr 8, 2012

Great glasses. Thanks
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Mar 19, 2012

n/a
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by fw208, Mar 18, 2012

It was hard to tell if the glasses fit my face since it was bought online instead of a store. The glasses I ordered were a bit big for my face.
Overall Rating: 2  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Lori, Mar 11, 2012

I ordered these eyeglasses for my daughter. She loves the frames, but will not wear them because one side is blurry. Is it possible to get the one lense replaced if she gets another eye prescription.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Mar 10, 2012

I have gotten about 6 pairs of glasses from Coastal and have been very very happy with every pair.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Mar 9, 2012

So awesome, shopping here all the time for shades and glasses from now on, forget warby parker.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Bianca, Mar 8, 2012

I love the style I chose. The only problem was the PD I was not aware of and reading my prescription. My glasses fit tight on the ears and I see a little bit blurry.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 6  Customer Support
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by peaches, Mar 7, 2012

This was my first purchase but I am very please with the product and overall service experience.
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