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Newport News Report Card & Customer Reviews

Ratings Report Card

Newport News

Rated by
375,000 customers
  • Overall Rating: 7.9Overall Rating
  • Would Shop Here Again: 8.2Would Shop Here Again
  • On Time Delivery: 8.3On Time Delivery
  • Customer Support: 8.1Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 77% 77% 77%
Neutral 9% 8% 8%
Negative 15% 14% 15%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 10  Customer Support
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by GracieMarie, Nov 28, 2009

Item was back ordered, Not available. Got a card on Nov 25 saying the item would be shipped Dec 27. Received the item Nov 27. A little confusing but happy to get it before Christmas.
Overall Rating: 7  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by LLO, Nov 28, 2009

I had measurements taken before ordering so that I would order the correct size, according to your chart. Unfortunately the size chart, based on my measurements, had me order a size, if not two sizes too large. I was not happy with the platinum...
Overall Rating: 10  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 28, 2009

I have ordered from Newport News before and generally do not like the quality of your merchandise. That is why it is unlikely I will order again. This belt was just because I had a credit with your company and I am happy with the belt for it's...
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 9  Customer Support
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by Chickory_bee, Nov 28, 2009

My order has not yet been shipped and I ordered it over 2 weeks ago.
Overall Rating: null  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 28, 2009

I have not opened the package as yet, as it is a christmas present. Great delivery time!
Overall Rating: 5  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 28, 2009

They were holding hostage nearly $100 for an order returned this summer. This was my second attempt to use the credit. They previously canceled another order and advised that my account had been red flagged. Poor product quality and take too long to...
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Mistyrose, Nov 27, 2009

The leather jacket was an incredible value/price, and the fit is perfect for me, even though I wear petite. I'd definitely recommend this site to anyone I know!
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 7  Customer Support
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by Codybanks, Nov 27, 2009

been shopping there for several years, I've always been pleased with every thing I've orderd. Will continue to shop and I've recommened NewPort News to others.
Overall Rating: 3  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by No Swim wear for my Cruise, Nov 27, 2009

I was disappointed with the items delivered because all the item I ordered was not delivered. During my on-line purchase, I was under the impression that all items I pick was in sock.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by LaurieJoan, Nov 27, 2009

I spend hundreds of dollars at Newport News. It is my go-to store when I need or want something. I suggest it to my customers and friends.
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