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JCWhitney.com Report Card & Customer Reviews

Ratings Report Card

JCWhitney.com

Rated by
100,000 customers
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 89% 87% 86%
Neutral 8% 6% 5%
Negative 3% 7% 9%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 5  Customer Support
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by Online Shopper, Nov 23, 2009

One item arrived with no explanation of where the rest was, which arrived many days later in another box
Overall Rating: 2  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: null  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Nov 23, 2009

I did not receive any acknowledgment of my order. I did not receive any response to my inquiry about my order. The first I heard about 3 weeks after I placed it was a cancellation notice from JCW.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 10  Customer Support
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by colt45, Nov 23, 2009

i was happy with customer service and the products
Overall Rating: 6  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by Make it fit, Nov 23, 2009

Did not fit. Says it's gauranteed. You might say, "some modification may be necessary" instead. Kind of a pain installing a trailer hitch that doesn't fit. Had to make it into a band aid project because it's tooooo much hassle to reutrn a trailer...
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Dave, Nov 23, 2009

Have no recieved it yet
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Sxberock, Nov 23, 2009

Great staff, easy shopping experience.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 23, 2009

I have shopped JC Whitney on occasion for years. I have always been satisfied, thank you for your dependable, no nonsense service.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Rod, Nov 22, 2009

As a long time customer I will say without reservation that you provide top notch service each and every time..I recommend you to anyone who needs auto or motorcycle parts. Keep up the great work!!
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Bonnie Button, Nov 22, 2009

Have not installed the light on the Jeep yet but am looking forward to doing so this week. Thanks for your help.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by jas, Nov 22, 2009

Item Number 2JA 538373, 15" winter wiper blades, purchased for a 2007 Jeep Wrangler, streak and do not remove water or snow. I purchased 2 additional sets for other vehicles and hope they perform better.
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