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DermStore.com - Free Shipping Report Card & Customer Reviews

Ratings Report Card

DermStore.com - Free Shipping

Rated by
75,000 customers
  • Overall Rating: 9.4Overall Rating
  • Would Shop Here Again: 9.5Would Shop Here Again
  • On Time Delivery: 9.4On Time Delivery
  • Customer Support: 9.3Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 92% 96% 97%
Neutral 3% 1% 1%
Negative 6% 2% 2%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Nov 25, 2009

Product arrived and was just what I wanted.
Overall Rating: 6  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, Nov 25, 2009

need to remove discount price on jane iredale products - can be misleading or confussing to other customers
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Dback, Nov 24, 2009

Love DermStore's customer service!
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Nov 23, 2009

The first time I ordered the same product from Dermstore, I received the item in 1 day!! This time it took an entire week.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 22, 2009

no comment
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Cooch, Nov 22, 2009

I have ordered form Demistore and have no problems with the product or shipping.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Clo, Nov 21, 2009

one item is expire??????
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by AJ, Nov 21, 2009

I placed the order online and it arrived earlier than expected but without the samples as advertised. When I called the customer service, they promised to ship some immediately. Meanwhile, I placed another order!
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 9  Customer Support
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by Austie, Nov 20, 2009

My shipping wasn't treated as I thought it to be treated,it took 9 days to receive,I expected it to take less than a week. The customer service person indicated you are using a new Fed X/Postal service;I will order again in the future.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 9  Customer Support
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by zdog4, Nov 19, 2009

I am always happy with the products that I order from DermStore. They were out of stock but, were shipped as soon as the items came available.
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