Home > Dell SMB

Dell SMB Report Card & Customer Reviews

Ratings Report Card

Dell SMB

Rated by
1,000,000 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.1Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 92% 92% 92%
Neutral 3% 2% 2%
Negative 6% 5% 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
Read full review

by Online Shopper, Nov 22, 2009

None
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by supersteve, Nov 20, 2009

I really appreciated the sales team and their service. I just wish there were a couple more fast track options (especially with a non-integrated video card).
Overall Rating: 6  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 2  Customer Support
Read full review

by Scott, Nov 18, 2009

2 days after I placed order they offered a mini netbook for $99. when I call to have one added to my order the customer service lady said -too bad- When I asked her for some help she rude and did not want to help me out.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by lisa026, Nov 17, 2009

I do not care for the shipping notifications. Everytime I order I receive the item before the shipping notifications.
Overall Rating: 2  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 2  On time delivery
Customer Support: null  Customer Support
Read full review

by Joel Kirschbaum, Nov 17, 2009

I clicked on two differnt ink cartridges but the next page showed 6 requested. I went back and deleted,the unasked for extras. Your program fraudulantly added extra ink to bilk the unwary. For shame. Joel Kirschbaum (Ph.D.)
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Online Shopper, Nov 16, 2009

concerning Dell Order #941676292 I had purchase a extended repair or replace warranity with this product but did not recieve anything regarding as such..should i have recieved something as to this warranity as proff of purchasing such.. thanks
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by Kip, Nov 15, 2009

The items were delivered on time and the e-mail notifications were very helpful.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
Read full review

by MeMe, Nov 14, 2009

Product arrived next day. A christmas gift for my grandson.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Online Shopper, Nov 14, 2009

i accidently ordered the wrong item and dell returned it with no hassel
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by rfr, Nov 13, 2009

Everything lovely.
  1   |   2   |   3   |   4   |   5   | …

 
 
Shop for