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Sur La Table Report Card & Customer Reviews

Ratings Report Card

Sur La Table

Rated by
10,000 customers
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.9Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 90% 94% 93%
Neutral 3% 2% 2%
Negative 8% 4% 5%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Sasha, Nov 23, 2009

I love the grater I purchased.
Overall Rating: 7  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by akro15, Nov 23, 2009

I ordered two items, but received one of them (I was only charged for the one item). I never got an explanation for why I didn't get the 2nd item or if they would ever send it. There was absolutely no explanation. They simply didn't charge me.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by bhilton, Nov 23, 2009

Sur La Table is a company I enjoy ordering from. Their products are top of the line, products are carefully and appropriately packaged for shipping, and delivery is always on time.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 23, 2009

I have not received my shipment. Please trace the order
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by phantome, Nov 21, 2009

Exelent service, nice products.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 20, 2009

no probs love the merchandise
Overall Rating: 1  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by karen, Nov 19, 2009

The cookie cutter I received was beautiful. Unfortunately, the dimensions listed on the website were incorrect. I needed a smaller cutter than what I received. What I received was not the dimensions listed online.
Overall Rating: 8  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Stan, Nov 19, 2009

I had selected the gift wrapped option when I purchased the glasses, however the package was not gift wrapped. I would like the $5.00 credited back to me account.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Angel, Nov 17, 2009

Everything was perfect.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 16, 2009

Received your catalogue at appropriate time. Just divested selves of Corning/Pyrex Ware due two in home explosions. Check of web site gave us dirty details re law suits. Decided to purchase your stoneware, ;it has covers, unlike Wms Sonoma.
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