Home > esteelauder.com

esteelauder.com Report Card & Customer Reviews

Ratings Report Card

esteelauder.com

Rated by
125,000 customers
  • Overall Rating: 9.2Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.3On Time Delivery
  • Customer Support: 9.1Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 94% 96% 95%
Neutral 1% 1% 2%
Negative 5% 3% 3%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Annie, Nov 26, 2009

Swiss Performing Extract is an excellent product.
Overall Rating: 8  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
Read full review

by tfly, Nov 26, 2009

The products I received were nice, but neither of the lipstick colors were as expected, and were a disappointing. It's difficult to get a good idea of the colors & textures over the internet. Also, one of the items that I wanted was not in stock.
Overall Rating: 2  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 3  Customer Support
Read full review

by Jenny S, Nov 26, 2009

Received email color spectacular was canceled and only fragrance,1 sample sent. CS said due to computer glitch had to request Color Spectacular again. 2nd sample not sent, no mention of special "free promo gift" that was available that day for $50+.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
Read full review

by speedster, Nov 26, 2009

like the extra "bonus" items offered wtih each purchase
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by dee, Nov 26, 2009

i was shocked by the amount i got. loved it. i buy from the net often and never in my life did i expect to get fantastic items. i was planning on writing to you to say "thank you" sincerely diane
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by BillieJo, Nov 26, 2009

Great and Fast Shipping!
Overall Rating: 5  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 7  Customer Support
Read full review

by yallelim, Nov 26, 2009

Totally upset about the delivery time...It' nov 26 and i haven't received my stuff
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
Read full review

by Online Shopper, Nov 26, 2009

I really like the free shipping and free gifts.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Anna, Nov 25, 2009

This is one of the BEST stores,BEST quality and price
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by Online Shopper, Nov 25, 2009

2 of the items in the package were slightly damaged and I am a bit disappointed
  1   |   2   |   3   |   4   |   5   | …

 
 
Shop for