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Joann.com Report Card & Customer Reviews

Ratings Report Card

Joann.com

Rated by
225,000 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 92% 91% 91%
Neutral 4% 3% 4%
Negative 4% 5% 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 5  Customer Support
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by Court, Nov 19, 2009

You shipped the item in the time you said, but i felt it was too long for standard delivery. It took over a week and a half for one small, light item. I think it could have arrived earlier without having to may too much for shipping.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by wrkngmom, Nov 19, 2009

I have ordered in the past and will continue to order. I also like the Joann Store that I visit from time to time
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by Rosie, Nov 19, 2009

I am very satisfied with the purchases on line ~ to bad not all Items were available and I had to find out later that they were not in Stock. The shipping was almost on time ~ delayed due to the weekend.
Overall Rating: 4  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 19, 2009

The website is SO SLOW!!!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by KNITTING GRANNY, Nov 19, 2009

I AM UNABLE TO GET TO STORE DUE TO HEALTH SO ION LINE IS MY SOURCE.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Vikstir, Nov 19, 2009

I ordered my first order from Joanns' online and am extremely satisfied. The prices were great and delivery was so quick. I will definitely order again
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Janie, Nov 19, 2009

Love your stuff!
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Me, Nov 19, 2009

Delivery was very disappointing! TO LONG! First it was delivered by FED EX to the USPS and the delivered to me by USPS. Could of been delivered directly me in a more timely order
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Sew girl, Nov 18, 2009

Every thing was great, will con't to shop joann.com
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by CT, Nov 18, 2009

very good experience will consider ordering on-line again. thank you
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