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Joann.com Report Card & Customer Reviews

Ratings Report Card

Joann.com

Rated by
225,000 customers
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 86% 90% 90%
Neutral 3% 4% 4%
Negative 10% 6% 6%
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 4  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 2  Customer Support
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by Goldie, Dec 4, 2009

I orderd Two 8yd bolts one came the other they said they ran of two days later is was back on line listed as a new item, I orderd again. Recieved notice it was out of stock. now its back in on line adds as new I ordered again
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by atlgeorgiegirl, Dec 4, 2009

I waited 10days to find you were out-of-stock (I could've looked elsewhere) On phone w/Cust Svc, I checked site again and item was stil avail. for purch. Cust Svc could see in system that item was out. Really bad that can't trust your site!
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by gina, Dec 3, 2009

Items delivered on time. I really apreciated the coupon. I'm always at the store and love the computer ordering. Will be ordering online more expecially the yarn. Lots of time its hard to find the number of scans I need with the same dye lots.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by jbwilson, Dec 3, 2009

I purchased the electric rotary cutter and am very pleased with it's performance.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Primadonna, Dec 3, 2009

Although my item was unavailable at the time of my search, I was contacted as soon as the item came in. What a service!!!!
Overall Rating: 1  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 1  On time delivery
Customer Support: null  Customer Support
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by Jean, Dec 2, 2009

I have not received the product. I was out of the country when the package came and the people at my house said a package came without a label so they did not accept it. I would like to receive my order. Winifred J. Cain
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Lisa, Dec 2, 2009

Excellent on line choices, delivery and promptness. on line site very easy to use.
Overall Rating: 6  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Dec 2, 2009

I had to make lower marks on some questions because I never received an email with a tracking number. Also, I believe it took way to long to ship this item. I waited several weeks to receive it. Thanks.
Overall Rating: 5  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 2  Customer Support
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by kjb, Dec 2, 2009

If you want my opinion, give me enough room to share it with you!!
Overall Rating: 8  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Dec 1, 2009

I certainly would have preferred finding the item I needed at the store but was pleased that I could find the yarn I needed in the color I needed on the website. I just was not pleased with the S&H charges.
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