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Smarthome.com Report Card & Customer Reviews

Ratings Report Card

Smarthome.com

Rated by
25,000 customers
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 100% 88%
Neutral - - 4%
Negative - - 8%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 5  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, Apr 14, 2012

I am very disappointment with your shipping method. I placed an order on Mar 23rd and it was shipped right away. It only took 7 days to cross the country. It made it 30 miles from my home and sat there for another 8 days. I didn’t receive it until...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Apr 4, 2012

great product selection
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: null  Customer Support
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by Luke, Apr 3, 2012

I am not at all satisfied! 5 days after purchase....item show "not shipped" that is bull crap.
Overall Rating: 2  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 2  Customer Support
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by Online Shopper, Apr 2, 2012

I contacted Smarthome when I received only one of a set of speakers. I have not yet heard from them. I received my order last Friday and this is now Monday. Perhaps I will hear from them in a day or two, but the speakers were advertised and...
Overall Rating: 7  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 6  Customer Support
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by BB, Apr 2, 2012

Pricing was great - several items were on backorder
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Apr 2, 2012

Over the past 3 years I have ordered several thousand $'s worth of items for homes I own and without fail have received the items I wanted. only once out of 8 or 9 orders did I receive an 1 item that was DOA with an order of maybe 10 items. I was...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Artic, Apr 1, 2012

excellant choices availableprompt deliveryknowledgeable staff
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: null  On time delivery
Customer Support: 10  Customer Support
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by Ken, Mar 31, 2012

excellent products & service
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Mar 31, 2012

Very satified how fast the item was shipped along with the tracking number.
Overall Rating: 5  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 5  Customer Support
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by Online Shopper, Mar 30, 2012

customer service needs to change their tone. the past couple times I've called the person I've spoken with with sounds pissed off that I've called and bothered them.
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