Home > Smarthome.com

Smarthome.com Report Card & Customer Reviews

Ratings Report Card

Smarthome.com

Rated by
25,000 customers
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.4Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive - - 92%
Neutral - - 2%
Negative - - 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 10  Customer Support
Read full review

by jjacques, Sep 25, 2009

sorry for my bad english ^^ i had a problem with the customs due to smarthome. I appeciate how smarthome correct the mistake. Thanks for all, i appeciate your business and i am sure, i will come back again. jjacques
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 4  Customer Support
Read full review

by Online Shopper, Sep 24, 2009

My only issue was that the customer service rep I spoke to was not adaquately knowledgeable on the Timerlinc and the Smartlinc. Both work slightly different from what she explained to me.
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 7  Customer Support
Read full review

by Online Shopper, Sep 23, 2009

I called to cancel 2 of 6 items remaining on backorder....wanted 4 delivered. Instead, the cancelled 4 and had 2 delivered. Subesequent call to customer service rectified the problem w/o additional shipping charges.
Overall Rating: 4  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 2  On time delivery
Customer Support: null  Customer Support
Read full review

by InAhurry, Sep 22, 2009

The item I ordered was to be shipped out on 9/8/09. I was notified a day before it was to be shipped out that it was back ordered. I needed this item right away and didnot have time to wait because it was back ordered.
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 5  On time delivery
Customer Support: null  Customer Support
Read full review

by Online Shopper, Sep 22, 2009

Items were backordered.
Overall Rating: 8  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
Read full review

by Kathy, Sep 21, 2009

I purchased this item as a CHristmas gift for my son and his family. I will not know until then if it is a good product. I sure hope it is. The item was shipped quickly once I got my end of everything set up the process was painless.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
Read full review

by Mex, Sep 21, 2009

Overall satisfied. The mechanical drawings/information could be better. Door strike I purchased did fit well. I need to return it and get a different one. Hope it will work fine this time because again, drawings w/dimensions were not very good.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Online Shopper, Sep 20, 2009

Hh
Overall Rating: 6  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 7  Customer Support
Read full review

by Online Shopper, Sep 20, 2009

The product was defective. It could not be assembled
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
Read full review

by TD, Sep 20, 2009

The product has a rather complicated installation process which was not indicated on the description of the product on the web site. Description of the product should definitely include a basic list of what is needed to install the product
  1   |   2   |   3   |   4   |   5   | …

 
 
Shop for