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OfficeFurniture.com Report Card & Customer Reviews

Ratings Report Card

OfficeFurniture.com

Rated by
10,000 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 50% 86% 91%
Neutral 50% 14% 6%
Negative - - 3%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 2  Customer Support
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by Herb, May 22, 2012

Customer service leaves a lot to be desired. I called customer service about getting a recommendation for chair glides that would not scuff the carpet. The customer servoce person did not seem to desire to help me resolve my problem. She is...
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 5  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 18, 2012

Shipping status changes whould be automatically sent to me - I should not have to make any effort to go look it up. Only after I received an email indicating my order might have been delievered the day before, did I find instructions on how to find...
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Kay, May 2, 2012

The delivery company called yesterday to let me know they plan to deliver the desk today. They said they will call 1 hour before they come. Since I haven't received the desk yet, I didn't feel the survey was applicable. So far I have no reason to...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by LilTex, Apr 24, 2012

Easy-to-use website with product reviews; free shipping; competitive pricing; excellent order confirmation/tracking. Received product before estimated delivery date, well packed, in excellent condition, as advertised. First-time buyer; pleasantly...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Ben, Apr 18, 2012

This mail cabinet was exactly what I was looking for. It arrived on time and in good shape
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Joyful, Mar 29, 2012

The Portland Loft Desk exceeded my expectation. It is prefect for that person that needs a small desk that doesn't take up alot of room, but at times needs additional work space. Your color swatch doesn't do justice to the richness of the actual...
Overall Rating: 5  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Bernardo, Mar 26, 2012

One piece arrived broken.

OfficeFurniture.com has posted a response to this review.  Read full review

Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, Mar 15, 2012

The bookcase I ordered came damaged. By calling customer server, they ordered replacement parts with little troublr
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Alice, Mar 14, 2012

Very pleased with the selection and the experience I had.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Bob, Mar 7, 2012

I was unable to open the box went into the hospital the next day for a stent, will need to call customer service about delay of opening my package.
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