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Zenni Optical Report Card & Customer Reviews

Ratings Report Card

Zenni Optical

Rated by
2,500 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 93% 92% 91%
Neutral 3% 3% 3%
Negative 4% 5% 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 23, 2012

so EASY so perfect!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Debbie, May 23, 2012

It was recommended to me by a friend so I thought I would try it. I am very impressed!!!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 6  Customer Support
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by TLC, May 23, 2012

I love ordering my glasses from Zenni Optical. I have purchased 2 pairs for myself, 1 pair for my husband, and also bought a pair for my sister. I have passed this site on to neighbors who have ordered glasses. I just love the whole experience.
Overall Rating: 7  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 6  Customer Support
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by cfc3, May 23, 2012

i am happy with my glasses been waiting two weeks for them but finally got them today
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Bubba, May 23, 2012

Unable to see using glasses
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 7  Customer Support
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by Lovebug2356, May 23, 2012

Since this was my first purchase it took me longer to make the order online but my overall experience was a good one..... I will definately refer you to many of my coworkers and family members. great website!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by smedley, May 23, 2012

I was very surprised to see the great quality of the glasses! I spent far less than I would have through an optical shoppe. Each pair of glasses came with their own glass case as well. I will definitely order more glasses just for fun!!!
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 8  Customer Support
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by Eric from Albany, May 23, 2012

The tracking order never would work for me from your website. I had to copy down the tracking # and then go the USPS website and track it there. Other than that, I had no issues with the order.
Overall Rating: 6  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by dganit, May 23, 2012

this glasses are to heavy for me/
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Karin, May 23, 2012

We ordered glasses for the entire family and we all love them. One of the biggest issues for me and my poor eyesight was when I'd go to optical stores, trying on pair after pair of glasses with out corrective lenses ment I could not really see what...
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