Home > Lucky Brand

Lucky Brand Report Card & Customer Reviews

Ratings Report Card

Lucky Brand

Rated by
25,000 customers
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.5Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 80% 82% 87%
Neutral 3% 8% 5%
Negative 17% 10% 8%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
Read full review

by Online Shopper, May 23, 2012

The Sophia fit is great; fits all my curves!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by Harvey, May 23, 2012

I love the brand, i love te options, i love the customer service and I love the on time delivery.My only negative comment has to do with shipping charges- when a customer spends $500 on jeans, it would be nice if 2 day shipping was free. Else we are...
Overall Rating: 7  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
Read full review

by Online Shopper, May 23, 2012

In one pair of jeans I am a 0 and another pair the 0 is ridiculously small. In any other brand I am like a 4. Makes no sense.
Overall Rating: 10  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
Read full review

by brittbuzz, May 21, 2012

great service! Thanks so much!
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by Karrol, May 20, 2012

I already own a "Stash Bag" and was looking to purchase another. There were 2 different sizes available, I ordered both. Would have liked to have the smaller of the 2 not a crossbody as that does not work for me. Love them and will keep but...
Overall Rating: 5  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 2  Customer Support
Read full review

by Online Shopper, May 20, 2012

The ordering process was easy, smooth, and the customer service on the phone was great.However, when I returned my item because it was too large, I was charged for using the pre-printed Lucky Brand label (the $8 "additional freight line" charge) on...
Overall Rating: 5  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
Read full review

by Linda Lou, May 20, 2012

I was disappointed that the shoes did not fit as I had just bought another Lucky Brand style in that size. I would think that all Lucky Brand shoes would be sized the same. I was pleased that the company made more of the style I wanted as...
Overall Rating: 8  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
Read full review

by Online Shopper, May 17, 2012

Great
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 9  Customer Support
Read full review

by Milton, May 16, 2012

I have been a Lucky Customer for years and this is a brand which never dissappointments. The attention to detailing, the fit which is exraordinary, and the coloring all signal to me that yes, this is the brand to stay with and develope within my...
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 1  Customer Support
Read full review

by Online Shopper, May 16, 2012

Staff was hard to reach, rude, dismissive, and ultimately deceptive.
  1   |   2   |   3   |   4   |   5   | …

 
 
Shop for