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Musician's Friend Report Card & Customer Reviews

Ratings Report Card

Musician's Friend

Rated by
575,000 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.7Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 90% 91%
Neutral 4% 3% 3%
Negative 6% 6% 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by PUD, Nov 20, 2009

VERY HELPFUL
Overall Rating: 10  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Jimmy Haggard, Nov 20, 2009

Excellent Service. Fast Delivery. First Quality. Great Price.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Chump, Nov 20, 2009

Check my account. It speaks for itself. I purchase every musical product here.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by BeanMan, Nov 20, 2009

One of most efficient companies I have ever dealt with. My order travelled over 2000 miles and arrived in less than three days.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Francis, Nov 20, 2009

I am very satisfied and would want to buy from your website again and again.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by tetirish, Nov 20, 2009

I had such a wonderful experience shopping with Musician's Friend. I think I've found my new one-stop shopping place for music!!
Overall Rating: 4  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, Nov 20, 2009

The customer service was good however this is my first experience ordering thru them and it has been a disapointing one to say the least......
Overall Rating: 2  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 3  Customer Support
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by moose, Nov 20, 2009

My order was shipped regular mail. I was told it was shipped Priority Mail. I am sure the shipping charges were Priority Mail. I received the order on 11/19/09. I was unable to follow up with no tracking at all.
Overall Rating: null  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by jack, Nov 20, 2009

good buy
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by MeeM, Nov 20, 2009

Shipping via UPS international results in the wrong tracking info. The MXXXXXX numbers given to me couldn't be tracked through UPS website. The guitar arrived on time. Loving the Takamine guitar.
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