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Improvements Report Card & Customer Reviews

Ratings Report Card

Improvements

Rated by
100,000 customers
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 93% 92% 92%
Neutral 4% 4% 4%
Negative 3% 4% 5%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 5  Customer Support
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by Chili, Nov 25, 2009

I had a`very hard time with the website completing my purchase. It would not go to the completion screens, and when it finally did, it said it was too late to use the 20% off coupon code.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 25, 2009

To reduce some of the delivery charge.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Auntie, Nov 25, 2009

Good prices. I just don't need email ads so often. I order when I need things and can always look the catalog up on line.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Iron Horse, Nov 25, 2009

Home Improvements is a great company and has great unique products.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by Happy, Nov 25, 2009

Since it is seasonal, I have not actually used it but it looks like that I will like it very much. One is a gift to which I have already given and the receiver seemed very pleased since her theme is snowmen. Thank you so much and I will order again.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by tag, Nov 24, 2009

I love Improvements!!! They have a wide selection of products to choose. From helpful storage to lawn and garden. Plus,their holiday decorations are of great quality and affordable. I have had nothing but excellent experiences from Improvements.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Red, Nov 24, 2009

This is the second time I have ordered this door security item. It really lives up to its name. Works great on sliding glass doors.
Overall Rating: 6  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by GIRLCADDY, Nov 24, 2009

THE SOFA SUPPORT WASN'T AS LONG AS I THOUGHT IT WOULD BE FOR A TWO CUSHION SOFA. I MAY NEED ANOTHER. THE SHELVING HAD SOME PARTS I DIDN'T KNOW WHAT TO DO WITH...
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Cloudi, Nov 24, 2009

The gifts are Christmas Gifts so I am not really sure how they operate or if I will have to return until the gifts are opened, but the service was quick and good.
Overall Rating: 7  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by dashaway, Nov 24, 2009

Although I loved the quality and overall looks of both the TV stand and Tansu step chest, the drawers in the chest were difficult to fit. We had to modify them quite a bit.
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