Home > The Home Depot

The Home Depot Report Card & Customer Reviews

Ratings Report Card

The Home Depot

Rated by
100,000 customers
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.4Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 84% 85%
Neutral - 4% 8%
Negative - 12% 7%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by bob, May 22, 2012

Online and pickup from the local stote was great!
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
Read full review

by Tom Ware, May 21, 2012

got the item pretty quick - maybe would have liked it a day sooner but package arrived fairly quickly.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Arecf, May 20, 2012

Great product. Easy to find & purchase from Home Depot. Easy to install.
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 5  Customer Support
Read full review

by Kate, May 20, 2012

I regularly have difficulty using the website. I received by outdoor furniture on time but the cushions are not the color I wanted.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Online Shopper, May 19, 2012

Happy with the product and service.
Overall Rating: 3  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 3  Customer Support
Read full review

by JimSalad, May 15, 2012

This was a re-order, since the first time we ordered this table, it arrived damaged. We had a hard time getting customer service to get us the correct information about when the damaged item would be picked up (the first agent told us it would be...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by Jim, May 14, 2012

The contractor has not installed the fans as of this date, May 15, 2012
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by Brooks, May 12, 2012

Order was delivered promptly. Value of product was excellent. Should I need more, I will certainly order from Home Depot again.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
Read full review

by Online Shopper, May 10, 2012

First vanity arrived damaged in shipping. I returned to my local store. They exchanged with an identical vanity from their stock. Got home, opened box, discovered finish on vanity face was flawed. Returned again for an exchange with another...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Online Shopper, May 10, 2012

We enjoy shopping at HD.
  1   |   2   |   3   |   4   |   5   | …

 
 
Shop for