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The Home Depot Report Card & Customer Reviews

Ratings Report Card

The Home Depot

Rated by
100,000 customers
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 8.2Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive - - 94%
Neutral - - 6%
Negative - - -
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: null  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, Oct 12, 2009

Loew's is more "female friendly".Home Depot is more convient with more locations, but if I am specifically going shopping in Home Improvment I'll go to Loew's. It's cleaner,brighter & the staff seems 2 help women more.
Overall Rating: 7  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, Oct 12, 2009

Lower your prices !!
Overall Rating: 10  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: null  On time delivery
Customer Support: 2  Customer Support
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by Online Shopper, Oct 12, 2009

I have always found the customer service at Home Depot lacking. If I need something that I am not 100% sure about my purchase, I will go somewhere with more knowledgable and personable representatives.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 12, 2009

do not shop online
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: null  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Oct 12, 2009

This does not say it is about online purchases. That would help a lot.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, Oct 12, 2009

as always there is room for improvement but you are doing better than others keep it up.
Overall Rating: 10  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 12, 2009

I only purchase products in the store not on line.
Overall Rating: 7  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: null  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, Oct 12, 2009

We shop at Home Depot Mazatlán, Mexico, so comments might not apply to US stores. Product selection in Mexico is not as extensive as in US, and prices are higher because of the fluctuation of the dollar vs the peso.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: null  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 12, 2009

love home depot
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: null  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 12, 2009

Picked item up @ store, delivery was not a factor
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