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ToolBarn.com Report Card & Customer Reviews

Ratings Report Card

ToolBarn.com

Rated by
10,000 customers
  • Overall Rating: 7.6Overall Rating
  • Would Shop Here Again: 7.6Would Shop Here Again
  • On Time Delivery: 7.3On Time Delivery
  • Customer Support: 7.0Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 84% 79%
Neutral - - 1%
Negative - 16% 20%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, May 20, 2012

The two day shipping for an extra fee actually took 5 days
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 8  Customer Support
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by StarbucksJack, May 17, 2012

The service was good. The price was good. The product was not adequately packaged for shipment (flimsy cardboard box for a 75lb expensive unit), thus the first unit arrived damaged. even though I advised the representative accordingly, the second...
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Dan, May 16, 2012

you had item I could not find any where else
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 2  Customer Support
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by Red, May 13, 2012

I didnt recieve my pkg so i am highly disatisfied considering i paid extra to recieve it. I will be calling them monday morning

ToolBarn.com has posted a response to this review.  Read full review

Overall Rating: 3  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, May 13, 2012

item not in stock; toolbarn does not know when it will be available; site did not state item was not in stock or on back order at time I made purchase and still does not say anything other than "normally ships in 3-5 days"; to me this is deceptive...

ToolBarn.com has posted a response to this review.  Read full review

Overall Rating: 2  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 2  Customer Support
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by Joe, May 7, 2012

I have not heard or recieved anything from ToolBarn.com since I placed my order. I am beginning to wonder if this is a legitimate website.

ToolBarn.com has posted a response to this review.  Read full review

Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Apr 30, 2012

Toolbarn grossly misrepresents what they can supply and when they can supply it online, and then even has customer service continue the lie when contacted in person. I know customer service is a dying concept, but as I grew up (and I’m only 35)...

ToolBarn.com has posted a response to this review.  Read full review

Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Apr 25, 2012

My husband's company provided these squincher squeeze frozen pops to the employees on hot summer days and we found them on your website at a better sale price than any other. Thanks for the great deal and we love this product.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by K-LINE, Apr 8, 2012

EVERYTHING WAS OK....SUPRISED THAT THE "SHIPPED FROM" DID NOT HAVE A TOOL BARN LOGO OR ADDRESS
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by FOGBURN, Mar 31, 2012

I would have liked to know if there were other color options for these screws and know when I should be expecting to receive them but there was no tracking or notification of when the package would arrive...

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