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Blue Nile Report Card & Customer Reviews

Ratings Report Card

Blue Nile

Rated by
100,000 customers
  • Overall Rating: 9.2Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.5On Time Delivery
  • Customer Support: 9.0Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 95% 95% 96%
Neutral 2% 1% 2%
Negative 3% 4% 2%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by RW, May 19, 2012

Excellent shopping experience. The website is great!!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 3  Customer Support
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by Online Shopper, May 19, 2012

Great price and selection, but the customer service is very spotty.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 19, 2012

She loved the garnet earrings and received them on time. Thank you.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 19, 2012

Great fast shipping good looking product.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Sam, May 19, 2012

Great ring. She loves it! Only thing is I didn't realize how tiny the engagement would be, otherwise I would have ordered it in block text instead of script. But it's really perfect.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by gretchen, May 18, 2012

Love the earring and necklace set. Perfect gift for the graqduating lawyer!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Gene, May 18, 2012

Blue Nile products continue to please and bring joy. Blue Nile diamonds have always been exceptionally beautiful, and now their line of gem stone products reflect the same excellence, class, and value.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Happy Dad, May 18, 2012

Hello I purchased a a beautiful neclkace for my wife for Mother's day.She loved the gift, and therefore so am I.The neckalce arrived on time, and I had no issues with Blue Nile at any time throughout the process.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Hogan, May 18, 2012

My wife was very surprised with the gift and loves it.
Overall Rating: 4  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, May 18, 2012

I ordered a ring. The website indicated that I should call customer service if I wanted to purchase a half size. I called and they indicated that half sizes are not available for the ring in question, which was frustrating. They also asked me to...
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