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Sephora.com Report Card & Customer Reviews

Ratings Report Card

Sephora.com

Rated by
1,000 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.3Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive - 93% 94%
Neutral - 7% 5%
Negative - - 1%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 6  Customer Support
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by Crickett, Apr 24, 2012

Sometimes the prices there are a bit much but overall are god.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Apr 24, 2012

Purchased in store not online.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by visages06, Apr 24, 2012

free shipping without a minimum would be appreciated; had to wait a long time for an item to get back in stock
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by metsgirl61, Apr 24, 2012

Love this site!
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by luvmybabek, Apr 24, 2012

I love Sephora and would be devastated if it were no longer available to me!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 10  Customer Support
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by jm, Apr 24, 2012

A friend recommended this site to me and I am very glad that she did. This is only my second order from them but I'm sure the relationship will continue.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 2  Customer Support
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by cake, Apr 24, 2012

Sephora offered samples but only sent two of three. The did not send a substitute as stated. The also put the item I ordered on sale three weeks after, and stated that they would not refund the difference.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Apr 24, 2012

my go to place; especially LOVE the choice of perfume samples with each order
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by lorialcorn2006, Apr 24, 2012

sephora Rocks I love them
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by Ms.Shoppee, Apr 24, 2012

I am glad there is a Sephora location in downtown Chicago (Block 37 Mall).
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