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Sephora.com Report Card & Customer Reviews

Ratings Report Card

Sephora.com

Rated by
customers
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.5Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive - - 93%
Neutral - - 4%
Negative - - 2%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 19, 2009

Items expensive, but okay. Site isn't what it once was. Samples and freebies are fewer and fewer every year.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 19, 2009

Great place to shop!
Overall Rating: null  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 19, 2009

Good products, fast service.
Overall Rating: 9  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 19, 2009

I was looking for products to help with tangles in my fine, color treated hair. The customer asst. was very helpful. Price is a little high for me, but I don't have tangles anymore and my hair is healthy now!
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 19, 2009

great packaging for gift cards and excellent delivery time
Overall Rating: 2  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: null  On time delivery
Customer Support: 2  Customer Support
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by Online Shopper, Oct 19, 2009

Did not Have What I wanted and it had just came out.
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 19, 2009

great people
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, Oct 19, 2009

With some of the products the size (weight of contents) isn't mentioned. Makes it more difficult to gage whether it's a good deal or if it's too small to bother with. When size isn't mentioned I don't buy.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 18, 2009

Sephora is a great store. I loved my experience and will go back. The store representative was friendly and very helpful. Great Service!
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: null  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Oct 16, 2009

I don't like the bare essenuals mineral powder i bought. i really am disappointed with it, but i will return it next time i get to roosevelt field mall in long island.
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