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CarParts.com Report Card & Customer Reviews

Ratings Report Card

CarParts.com

Rated by
10,000 customers
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 7.9Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 90% 84% 87%
Neutral 5% 7% 4%
Negative 5% 9% 8%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by pete, Nov 18, 2009

got just what I expected
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by BRED04, Nov 17, 2009

I LOVE HOW CARPARTS IS FAST, CHEAP AND THE PRODUCTS ARE IN PERFECT CONDITION! GREAT BUSINESS!!
Overall Rating: 6  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 1  Customer Support
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by Freddie, Nov 16, 2009

the product i ordered was horrible quality, many leaks around the valve part, was already starting to rust when it was delivered. Tried contacting before I bought this, but no response.
Overall Rating: 1  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 6  Customer Support
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by carbine, Nov 16, 2009

The part I ordered showed a two gear kit. After I recieved the purchase I got one gear at a price I could had beat at many other places.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by Zim, Nov 14, 2009

Good so far
Overall Rating: 5  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Nov 11, 2009

I paid extra for 3-5 day delivery. The order was promised to be shipped out in 24 hours. It took you 5 days to ship it out. I want a refund on my extra money for fast shipping. I have tried to contact customer service twice thought email.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by BTA, Nov 11, 2009

I ordered a radiator for my car and was sent the wrong product. The radiator carparts.com sent me was not even close to what I ordered. There was no way what they sent me could even be mounted in my car let alone hooked up.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, Nov 10, 2009

Unfortunately, I unknowingly ordered the wrong part. I returned the items for credit to the correct items. Have not yet received replacement items.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 7  Customer Support
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by Gene, Nov 9, 2009

Good Quality. Good Availability. GOOD Price.
Overall Rating: 7  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Peugeot504, Nov 7, 2009

One item arrived defective. I sent an e-mail of explanation and received a phone call THAT DAY with a resolution. I was impressed. Fast and customer service oriented.
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