Neiman Marcus Report Card & Customer Reviews

Ratings Report Card

Neiman Marcus

Rated by
10,000 customers

  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.7Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive - 91% 90%
Neutral - 8% 7%
Negative - 1% 3%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 6  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, Nov 2, 2009

customer support is not very good. merchandize are overprice.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 2, 2009

I've never had to return anything I've purchased at Neiman Marcus. The website is fantastic. I would only recommend more photos of clothing and more detailed descriptions--particularly on heel height of shoes.
Overall Rating: 10  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 29, 2009

Your prices are higher than other stores. I probably will not be buying from you right now because of the economy. You no longer carry one of my favorite designers, Stuart Weitzman.
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: null  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 29, 2009

The quality at NM is my favorite aspect.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 29, 2009

Dear NM: You need to include sizes of items such as cosmetic cases, pocketbooks, etc.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 29, 2009

Always easy to do business with.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Oct 27, 2009

shipping fees are outrageous from Neimans now!
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 27, 2009

No problem, everything was perfect
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 26, 2009

I shop at Nordstroms.com more often. Especially for my shoes and my boy's clothes.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 26, 2009

I can always count on NM for outstanding quality
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