Home > Journeys

Journeys Report Card & Customer Reviews

Ratings Report Card

Journeys

Rated by
25,000 customers
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.6Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 97% 93%
Neutral - - 2%
Negative - 3% 5%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 6  Customer Support
Read full review

by Online Shopper, May 19, 2012

Contacted by credit card company re: fraud dept to see if I placed the order. After verifying I did, I contacted Journeys to continue to process the order. I received a second notice from Journeys concerning my credit card. When I called them to...

Journeys has posted a response to this review.  Read full review

Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by Lucy, May 17, 2012

This is my first time ordering and all went well.

Journeys has posted a response to this review.  Read full review

Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by grandmotherof6, May 16, 2012

I have ordered from Journeys for my Granddaughter a few times. They are a great company to deal with and I would recommend them Highly!

Journeys has posted a response to this review.  Read full review

Overall Rating: 3  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 3  Customer Support
Read full review

by Online Shopper, May 15, 2012

The shoes I ordered was a birthday gift for my 13 year old daughter. You can imagine when they didn't arrive when promised it was very upsetting. For this reason I can't trust this company and won't order again. This ruined my plans for my daughters...

Journeys has posted a response to this review.  Read full review

Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 10  Customer Support
Read full review

by Stina, May 9, 2012

I was very surprised that you carried the product. I ordered immediately and received it within about 2 weeks. I was soo excited.

Journeys has posted a response to this review.  Read full review

Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Heather, May 7, 2012

LOve it! Journey's has excellent product, great delivery service and the sweetest and patient customer service ever!

Journeys has posted a response to this review.  Read full review

Overall Rating: 7  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 7  Customer Support
Read full review

by Sam, May 7, 2012

I absolutely love the variety of fun colored, edgy heels at journeys! Keep it up!

Journeys has posted a response to this review.  Read full review

Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by md3, May 6, 2012

good job sending item in time for prom. Thank you.

Journeys has posted a response to this review.  Read full review

Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by allie, Apr 28, 2012

So great!

Journeys has posted a response to this review.  Read full review

Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by acmmteach, Apr 27, 2012

I was very pleased with this purchase because my daughter wanted Converse and Journeys had a very large selection to choose from at competitive prices. (the best selection around I think)

Journeys has posted a response to this review.  Read full review

  1   |   2   |   3   |   4   | …

 
 
Shop for