Backcountry.com Report Card & Customer Reviews

Ratings Report Card

Backcountry.com

Rated by
100,000 customers

  • Overall Rating: 9.3Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.4On Time Delivery
  • Customer Support: 9.1Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 99% 97% 97%
Neutral - 2% 1%
Negative 1% 2% 2%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by TBP, Nov 21, 2009

Excellent service, what i need, when i need it and delivered fast.
Overall Rating: 7  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
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by Oddy, Nov 21, 2009

I am sending this as a gift, so I am not sure of the sizes. They may need to be exchanged?
Overall Rating: 10  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Nick River, Nov 21, 2009

Everything arrived just fine. I was suprised to see it delivered so quickly.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 21, 2009

Nice products and everything was received in a timely manner!
Overall Rating: 7  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by chanlee752, Nov 20, 2009

i like it
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Long Walker, Nov 20, 2009

I emailed a question about shoe sizes to customer support, and then used the "live chat" option to ask the same question. Both responses were quick and helpful. Best help I've ever received while making an online purchase. I also love the sandals...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by alpengal, Nov 20, 2009

Backcountry.com is THE BEST!!!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 20, 2009

They are GREAT !
Overall Rating: 10  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Robbie, Nov 20, 2009

Good business, would want an internship with them.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Hugie, Nov 20, 2009

The jacket is great as was the price!! Thanks!!
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