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Payless.com Report Card & Customer Reviews

Ratings Report Card

Payless.com

Rated by
300,000 customers
  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.5On Time Delivery
  • Customer Support: 8.3Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 89% 88% 86%
Neutral 3% 4% 4%
Negative 9% 8% 10%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Tigger, Nov 30, 2009

Everyone I spoke with on the telephone was very informative and courteous. It makes shopping at Payless more enjoyable.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Cube Farm Boy, Nov 30, 2009

Order arrived at the local store AHEAD of schedule. I was impressed; thank you!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 7  Customer Support
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by Maureen, Nov 30, 2009

Easy to shop. great products and prices. fast delivery.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by cupcake, Nov 30, 2009

thank you for sending everthing so fast.
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by Alexis, Nov 30, 2009

Product received at store on 11/12 - never received a call from store that product was there - i was going off the estimated arrival which was 14-17days from email order confirmation and shipping. I called store on 11/25/09 and then picked up my...
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Shawnt, Nov 30, 2009

I was very please with the boots i purchased and the time it took for delivery.
Overall Rating: 10  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by chenmaye, Nov 30, 2009

Love the shoes. Good overall experience.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 1  Customer Support
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by Krissy, Nov 30, 2009

Website didn't work properly when I placed order so it took forever. An item I ordered was missing. Store employees argued how to correct the issue regarding their store's inventory. Not my problem, so don't waste my time! Unacceptable!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Goldin, Nov 30, 2009

everything was delivered promptly, even earlier than expected. I did receive a call from the salesperson and my kids loved them!!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Digit, Nov 30, 2009

I LOVE the boots I purchased. They fit wonderful and I'm very happy with the price I paid. Thanks Payless!
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