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BananaRepublic.com Report Card & Customer Reviews

Ratings Report Card

BananaRepublic.com

Rated by
350,000 customers
  • Overall Rating: 8.1Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.5On Time Delivery
  • Customer Support: 8.1Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive - - 87%
Neutral - - 7%
Negative - - 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 29, 2009

i hate the redesigned website that does not allow me to add items to shopping cart until signed in becuase it makes shopping slow and painful to use.
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, Oct 29, 2009

Great for sending gifts to niece
Overall Rating: 2  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Oct 26, 2009

THEY FALSELY ADVERTISED UNITED AIRLINES FREQUENT FLYER MILES WOULD BE AWARDED WITH MY PURCHASE. THEY WERE NOT AWARDED, AND THEY REFUSED TO RESPOND TO MY REPEATED REQUESTS FOR AN EXPLAINATION. THIS COMPANY HAS LOST A CUSTOMER.... PERMANENTLY!!
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 26, 2009

Smart-Post delivery takes forever and also there Tracking system does not make sense
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 26, 2009

It's a really GREAT Clothing Store...Enough Said!
Overall Rating: 7  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, Oct 23, 2009

Great store and a happy customer
Overall Rating: 10  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 23, 2009

The way that it arrived was in perfect condition.
Overall Rating: 7  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 22, 2009

What I really dislike about Banana Republic is the way they have set up how you pay your BR credit card. It is not particularly intuitive or easy, and there is no easy to find link on the main page to pay your credidt card. Boo, hiss.
Overall Rating: 8  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 22, 2009

I bought in-store, not online.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 22, 2009

I NEVER HAS ANY PROBLEM WITH THEM>>>>
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