My sales representative was extremely customer service oriented and helped support my purchase from the point of sale through final delivery phase. This also included helping me with the online order of an additional appliance item. Salescheck #:...
The order was received ahead of time and in good condition. The ottoman was brand new (the web site said new in box)and matched our previously purched furniture.I tried working with the support personell to secure a discount on the product, since I...
When I called in to check on this item, I had two seperate gentlemen (didn't catch their names) that put me on hold to check on it. The first one had me on hold for 22 minutes before I hung up. The second one had me on hold for 20 minutes before I...
TWICE, ARRANGEMENTS WERE MADE FOR A TWO HOUR DELIVERY TIME: ONCE ON MAY 9TH BUT THE ITEM WAS NOT ON THE DELIVERY TRUCK AND THE OTHER TIME NO ONE SHOWED OR CALLED TO LET ME KNOW THAT THE DELIVERY WAS CANCELED.TRYING TO FIND OUT WHERE AND WHEN MY...
When I called to check stock prior to ordering, they told me it wasn't there and wasn't on backorder. In fact, the man I spoke with did not even know there was a Sears Outlet in Moorestown. I ordered it anyway and picked it up. They are idiots.
On delivery day they unscrewed my current refrigerator and took it to their truck, only to then present me with the refrigerator I ordered, which had numerous dents on both sides and severe dents on the front door. It truly looked like someone had...
We first went to the outlet store and had good customer service inside the store. After we spent the rest of the day shopping, we found no better deal so I ordered online. Again, I was called very soon after the order and the service was great....