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Sears Outlet Report Card & Customer Reviews

Ratings Report Card

Sears Outlet

Rated by
250 customers
  • Overall Rating: 6.5Overall Rating
  • Would Shop Here Again: 6.9Would Shop Here Again
  • On Time Delivery: 7.1On Time Delivery
  • Customer Support: 6.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 77% 64% 60%
Neutral 8% 11% 6%
Negative 15% 25% 34%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 21, 2012

My sales representative was extremely customer service oriented and helped support my purchase from the point of sale through final delivery phase. This also included helping me with the online order of an additional appliance item. Salescheck #:...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by JJK, May 21, 2012

The order was received ahead of time and in good condition. The ottoman was brand new (the web site said new in box)and matched our previously purched furniture.I tried working with the support personell to secure a discount on the product, since I...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Vrodpilot, May 20, 2012

I enjoyed doing business with Sears.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 6  Customer Support
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by Larry, May 20, 2012

Great prices
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, May 20, 2012

When I called in to check on this item, I had two seperate gentlemen (didn't catch their names) that put me on hold to check on it. The first one had me on hold for 22 minutes before I hung up. The second one had me on hold for 20 minutes before I...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Lesley from Tx., May 18, 2012

I love saving money, and sears outlet lets me do that.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Margrit, May 17, 2012

TWICE, ARRANGEMENTS WERE MADE FOR A TWO HOUR DELIVERY TIME: ONCE ON MAY 9TH BUT THE ITEM WAS NOT ON THE DELIVERY TRUCK AND THE OTHER TIME NO ONE SHOWED OR CALLED TO LET ME KNOW THAT THE DELIVERY WAS CANCELED.TRYING TO FIND OUT WHERE AND WHEN MY...
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, May 16, 2012

When I called to check stock prior to ordering, they told me it wasn't there and wasn't on backorder. In fact, the man I spoke with did not even know there was a Sears Outlet in Moorestown. I ordered it anyway and picked it up. They are idiots.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 1  Customer Support
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by Carol, May 16, 2012

On delivery day they unscrewed my current refrigerator and took it to their truck, only to then present me with the refrigerator I ordered, which had numerous dents on both sides and severe dents on the front door. It truly looked like someone had...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by JOSH, May 15, 2012

We first went to the outlet store and had good customer service inside the store. After we spent the rest of the day shopping, we found no better deal so I ordered online. Again, I was called very soon after the order and the service was great....
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