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Zappos.com Report Card & Customer Reviews

Ratings Report Card

Zappos.com

Rated by
250,000 customers
  • Overall Rating: 9.4Overall Rating
  • Would Shop Here Again: 9.4Would Shop Here Again
  • On Time Delivery: 9.7On Time Delivery
  • Customer Support: 9.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 97% 96% 97%
Neutral 1% 1% 1%
Negative 2% 2% 2%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by farmgurl, May 22, 2012

i love my shoes and have gotten several comments about how fun they look!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 22, 2012

I am very excited that you carry Karen Neuberger products and you let me know then you have plus sizes available. Thanks
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 22, 2012

Easy to order- arrived quickly. Very happy with the shoes!
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 22, 2012

great order experience. Just didn't like the item once i got it.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Lulu, May 22, 2012

Great product!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 22, 2012

I returned as I needed a half size up, which I ordered, and they also came very promptly. Very impressed.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 22, 2012

great service!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Shoppy, May 22, 2012

Excellent variety of shoes; easy to use website: excellent service
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Jerry, May 22, 2012

very comfortable slippers
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, May 22, 2012

I was amazed that the shoes I ordered were at my door in two days. Good job, way to go.
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