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Zappos.com Report Card & Customer Reviews

Ratings Report Card

Zappos.com

Rated by
175,000 customers
  • Overall Rating: 9.4Overall Rating
  • Would Shop Here Again: 9.4Would Shop Here Again
  • On Time Delivery: 9.7On Time Delivery
  • Customer Support: 9.4Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 96% 96% 96%
Neutral - 1% 1%
Negative 4% 3% 2%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 19, 2009

I was thrilled with my experience with Zappos. Went on line, ordered some jeans and received them the next day. Fit perfectly. Were excellent quality. I'm happy.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Happy Ky Customer, Nov 19, 2009

Zappos.com offers outstanding service, shipping and product selection. You'll be shocked too when you receive your product(s) THE VERY NEXT DAY! A+ Zappos is Highly Recommended!
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 8  Customer Support
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by msvicki0123, Nov 19, 2009

The order would have been received on time, however UPS supposedly had trouble finding my address. It was delayed by about 3 days.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by JessieH, Nov 18, 2009

I purchased my favorite black shoes 5 years ago and was excited to find Zappos still offered them. Now I don't have to be afraid of being without my favorite BCBG.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Harleyrose1968, Nov 18, 2009

My Transaction was Perfect, I rarely am able to order shoes online but this was so easy- shipping was superfast also!! Having the return shipping for free option was a great stress reliever also.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by blacqbuti, Nov 17, 2009

Zappos is the most wonderful company...they meet all of my expectations and needs.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Grace, Nov 17, 2009

It was easy to complete the order and I received it so quickly. I appreciated the no shipping charges when buying and returning. I will definitely use your site again when searching for merchandise.
Overall Rating: 5  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Jimmyjames, Nov 17, 2009

The stitching on one of the shirts wasnt correct on the pocket...but not enough to return.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by Peanut Butter, Nov 17, 2009

Great service that delivered what I wanted when I wanted.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by FoxyLady66, Nov 17, 2009

I really love these boots!!! They are comfortable and stylish. I get tons of compliments on them. Thanks Zappos for your prompt and courteous service!
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