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Zappos.com Report Card & Customer Reviews

Ratings Report Card

Zappos.com

Rated by
250,000 customers
  • Overall Rating: 9.4Overall Rating
  • Would Shop Here Again: 9.4Would Shop Here Again
  • On Time Delivery: 9.7On Time Delivery
  • Customer Support: 9.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 98% 97% 97%
Neutral 2% 1% 1%
Negative - 2% 2%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by jkeraghan, May 18, 2012

I received my order earlier than expected and was very satisfied...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by RunMama324, May 18, 2012

The free shipping and free returns makes shopping online a no-brainer! Plus your size selection us unparalleled! Thanks!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Kathleen, May 18, 2012

The store told me they could not order my FitFlops in my size so I went to Zappos and ordered two pair! Easy as pie! Love you guys!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 18, 2012

Zappos consistently exceeds my expectations in service and products. They are doing the right thing and I will continue to buy from them.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, May 18, 2012

Thanks for following up with your customers. Although I had to return mypurchases because because of poor it, the quality of the merchandise and yourcustomer support services were excellent.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by sas, May 18, 2012

I used to use an expensive moisturizer and foundation. I found the perfect replacement at one third the cost. This product was better than expected and arrived sooner than expected. The free shipping is an excellent benefit. I glad to be telling my...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Johnny, May 18, 2012

So far so good
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 18, 2012

bought the converse for a birthday present which I couldn't find in the store was very happy to find the shoes and with the on time delivery
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Fluxxy, May 18, 2012

Keep up the good work
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by missy, May 18, 2012

I love my shoes. I had been looking for saddle shoes for awhile and i found them here. They were bass which is very high quality and i was very suprised about the price you offered(this was a good suprise).Also very fast shipping. Thank you...
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