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Kmart Report Card & Customer Reviews

Ratings Report Card

Kmart

Rated by
1,000 customers
  • Overall Rating: 8.2Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 7.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 91% 84%
Neutral - - 1%
Negative 9% 9% 14%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Jackie, May 22, 2012

Some of the pants were a bit too long, but delivery was very fast.Prefer to order online now because too many times I cannot find the size, color, availability, etc., of whatever at the local Kmarts. The closest Kmart was made into a Sears...
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, May 22, 2012

Came quickly!!
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, May 19, 2012

Had to wait a long time for someone to man the online counter for me to pick up my item.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 17, 2012

I have been looking for a year and couldn't find the 3 section lounge cushions anywhere. All of our Kmarts are closed up so I didn't think to look for a KMart online. I have added that to my online browsing list now.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Ray, May 3, 2012

This is the first time that I made a purchase at K-Maert, on line. I am thoroughly satisfied
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 1, 2012

I have not received my order yet and I paid extra for two day shipping because it is a birthday gift and the party is tonight! I hope it comes in today.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Apr 26, 2012

Had hoped to order Jaclyn Smith Palmero Chaise Lounge from 2011 to complete my entire setting, but settled for matching chaise pad with hopes to find a lounge as a subitute that will blend in. Any lounges available?
Overall Rating: 1  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Apr 20, 2012

I was very disappointed as 2 items I had ordered came broken and they were in 2 different shipments! Now one of the items is out of stock so not sure I will be able to receive it at all this season.
Overall Rating: 8  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by FIrst Time User, Apr 19, 2012

Everything worked out in the end however a couple of hours after not receiving an email confirmation I contact (by live chat) customer service. Even at that point they could not confirm my order, saying they had no record. I was asked if I wanted...
Overall Rating: 7  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, Apr 15, 2012

The TV box was damaged, but the box that the TV box was in was undamaged. It looks like the TV box was damaged when it was packaged for shipment.
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