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Adorama Detailed Customer Ratings

Ratings Report Card

Adorama

Rated by
50,000 customers
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 95% 95% 94%
Neutral - 1% 2%
Negative 5% 4% 4%
*Ratings are for the past 90 days only.


Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Detailed Store Ratings

Would shop here again: 9.1
 Would shop here again - 9.1 out of 10
Likelihood to buy again from this store
Overall rating: 9.0
 Overall rating - 9.0 out of 10
Overall experience with this purchase

Pre-Ordering Satisfaction

Ease of finding what you are looking for: 8.4
 Ease of finding what you are looking for - 8.4 out of 10
How easily were you able to find the product your were looking for
Selection of products: 8.8
 Selection of products - 8.8 out of 10
Types of products available
Clarity of product information: 8.6
 Clarity of product information - 8.6 out of 10
How clear and understandable was the product information
Prices relative to other online merchants: 8.7
 Prices relative to other online merchants - 8.7 out of 10
Prices relative to other web sites
Overall look and design of site: 8.3
 Overall look and design of site - 8.3 out of 10
Overall look and design of the site
Shipping charges: 8.3
 Shipping charges - 8.3 out of 10
Shipping charges
Variety of shipping options: 8.8
 Variety of shipping options - 8.8 out of 10
Desired shipping options were available
Charges stated clearly before order submission: 9.3
 Charges stated clearly before order submission - 9.3 out of 10
Total purchase amount (including shipping/handling charges) displayed before order submission

Post-Fulfillment Satisfaction

Availability of product you wanted: 9.3
 Availability of product you wanted - 9.3 out of 10
Product was in stock at time of expected delivery
Order tracking: 9.0
 Order tracking - 9.0 out of 10
Ability to track orders until delivered
On-time delivery: 9.1
 On-time delivery - 9.1 out of 10
Product arrived when expected
Product met expectations: 9.2
 Product met expectations - 9.2 out of 10
Correct product was delivered and it worked as described/depicted
Customer support: 8.7
 Customer support - 8.7 out of 10
Availability/Ease of contacting, courtesy & knowledge of staff, resolution of issue
 
 
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