QVC : Customer Ratings : Shopzilla

QVC Detailed Customer Ratings

Ratings Report Card


Rated by
1,000,000 customers

  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 9.2Customer Support

Customer Certified

Store Information | Report Card & Customer Reviews
Overall Rating
Past 3
Positive - - -
Neutral - - -
Negative - - -
*Ratings are for the past 90 days only.

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Detailed Store Ratings

Would shop here again: 9.1
Would shop here again - 9.1 out of 10
Likelihood to buy again from this store
Overall rating: 9.0
Overall rating - 9.0 out of 10
Overall experience with this purchase

Pre-Ordering Satisfaction

Ease of finding what you are looking for: 9.1
Ease of finding what you are looking for - 9.1 out of 10
How easily were you able to find the product your were looking for
Selection of products: 9.1
Selection of products - 9.1 out of 10
Types of products available
Clarity of product information: 9.1
Clarity of product information - 9.1 out of 10
How clear and understandable was the product information
Prices relative to other online merchants: 9.0
Prices relative to other online merchants - 9.0 out of 10
Prices relative to other web sites
Overall look and design of site: 9.1
Overall look and design of site - 9.1 out of 10
Overall look and design of the site
Shipping charges: 7.3
Shipping charges - 7.3 out of 10
Shipping charges
Variety of shipping options: 8.9
Variety of shipping options - 8.9 out of 10
Desired shipping options were available
Charges stated clearly before order submission: 9.4
Charges stated clearly before order submission - 9.4 out of 10
Total purchase amount (including shipping/handling charges) displayed before order submission

Post-Fulfillment Satisfaction

Availability of product you wanted: 9.2
Availability of product you wanted - 9.2 out of 10
Product was in stock at time of expected delivery
Order tracking: 9.0
Order tracking - 9.0 out of 10
Ability to track orders until delivered
On-time delivery: 9.1
On-time delivery - 9.1 out of 10
Product arrived when expected
Product met expectations: 8.9
Product met expectations - 8.9 out of 10
Correct product was delivered and it worked as described/depicted
Customer support: 9.2
Customer support - 9.2 out of 10
Availability/Ease of contacting, courtesy & knowledge of staff, resolution of issue