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Brilliant Earth Report Card & Customer Reviews

Ratings Report Card

Brilliant Earth

Rated by
100 customers
  • Overall Rating: 9.1Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 9.1Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 88% 94%
Neutral - - -
Negative - 13% 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 3  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, Nov 19, 2009

I was disappointed when the ring was missing an accent stone and required work from my jeweler to be up to the standard promised. My fiancee and I were disappointed when I had to go to extra effort- and wait an extra week- to get the product we...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 10, 2009

I could not be more pleased with my purchase of diamond earrings. They are stunning and exactly what I wanted.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Chris, Oct 25, 2009

Brilliant Earth was an oasis for finding environment friendly jewelry. I'll shop there again.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Eric, Oct 24, 2009

I was completely satisifed with my Brilliant Earth experience. Daniella was fantastic as she kept in constant contact with me regarding my order and my satisfaction with the rings that I purchased. This is a great company!
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by lindsay, Oct 9, 2009

we were very pleased with our order as well as the accountibility of Brilliant Earth to the environment and social issues!
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by JSI, Oct 6, 2009

Pathetic. Will never shop with them again
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Ashley, Sep 18, 2009

Brilliant Earth was wonderful to work with. They called to confirm my order, then emailed when it shipped and asked me to email back when received it, to make sure I was happy with it. very thoughtful hand written note inclosed also.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Aug 30, 2009

She loved it.

 
 
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