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American Musical Supply Report Card & Customer Reviews

Ratings Report Card

American Musical Supply

Rated by
50,000 customers
  • Overall Rating: 9.2Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.3On Time Delivery
  • Customer Support: 9.1Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 92% 93% 94%
Neutral 3% 3% 2%
Negative 5% 4% 4%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by richpaddler, Nov 20, 2009

very easy company to deal with. great selection of everything.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 19, 2009

Guys , I love my guitar but I have not seen the PA system yet. I have to come to the states to see it and that won't be till the end pf the year....Thanks for everything you have done so far.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 5  Customer Support
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by Jeff, Nov 19, 2009

I placed my order online. I was very pleased that AMS had the products I needed in stock and ready for shipping. The credit department killed the order with a request for more phone numbers.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by thefluteplayer, Nov 19, 2009

The live chat salesperson was extremely helpful and actually helped me decide to go ahead and try my first guitar purchase online.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Steve, Nov 19, 2009

Shipping totally exceeded expections. I had the item shipped for free using AMS standard shipping. Shipping estimate was 3 - 5 days. I received the item (a guitar flight case) within 2 days.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by bacca, Nov 19, 2009

American Musical Supply meets ALL of my needs. I'll be making many more purchases.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by G. Ortiz, Nov 19, 2009

I recieved my order when I expected it and an American Musical Associate even contacted me to Thank me for my purchase, which I thought was a nice gesture. No problems ordering either. I love the easy payment plan they offer. Thanks a lot AMS!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by The KiD, Nov 19, 2009

Thanks for having such a large choice of power plugs .I needed a radial Direct box power plug and the company told me to contact you .Great idea for radial to have a red cord it`s easy to see when looking down at a power strip .
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 18, 2009

Very pleased!Will recommend to my friends that have any interest in the industry!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Zhivko, Nov 18, 2009

AMS is my favorite. Always deliver on time, good tracking of the purchase. Extremely reliable. Simply the Best.
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