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GlassesUSA Report Card & Customer Reviews

Ratings Report Card

GlassesUSA

Rated by
1,000 customers
  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.3On Time Delivery
  • Customer Support: 7.3Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 80% 85% 83%
Neutral 5% 3% 4%
Negative 15% 11% 13%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 7  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Stef, May 24, 2012

The GlassesUSA customer service is outstanding. I did not receive my tracking number until after the first delivery attempt, but the rep. helped me with the shipping problems. The lenses do seem to have some "specks" or dust-like substance in...
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by DV, May 22, 2012

Have tried to get a decent pair of glasses/sunglasses ongoing for 10 months. First 2 pair sunglasses were literally hideous. Like 1980s in a bad way. Had to pay for shipping to return. Chose 2 more since "satisfaction guaranteed". The next 2 were...
Overall Rating: 9  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, May 22, 2012

Loved it! Great glasses and want to use in the future!
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 3  Customer Support
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by Robotgirl, May 22, 2012

Ordered on 5.1.12, still no glasses.called cust service twice, both saidThey would find the problem & call me back.they never did.My husband needed 2 pair work glasses &2 sunglasses, but we ordered else whereSince mine have never arrived.
Overall Rating: 6  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 22, 2012

Their website advertises that glasses would be processed in 6 days then mailed. Delivery is expected in approximately 4 days after notice of items shipped. I waited ten days and heard nothing. I contacted the company, they were very quick to respond...
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 9  Customer Support
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by Tommy, May 21, 2012

My item arrived as expected, but I had no idea I was going to receive it until the day it was delivered. This is not typical of items ordered online.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Unicorn, May 18, 2012

Amazing customer service!
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 17, 2012

I ordered two pair of glasses but only received one pair.I e-mailed customer service but never got a reply.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by RiceQueen, May 17, 2012

I love my glasses and amazing customer service!
Overall Rating: 6  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, May 16, 2012

I'm not "crazy" about the glasses and haven't really worn them - don't like them as much as my old frames. I would have preferred a bronzish or lighter frame finish and squarer lenses. The price is higher than I am seeing offered days after I...

GlassesUSA has posted a response to this review.  Read full review

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